FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

VALIDITY OF THE OFFER

20 days from the date of quotation sent

DELIVERY

Approx. 80-120 days from order confirmation

PAYMENT

30% as deposit by T/T, 70% paid before shipment by T/T.

INSTALLATION &COMMISSIONING

The seller will dispatch engineer to the buyer's factory for installation and commissioning and training, the buyer should be responsible for the room and board and the round-trip air tickets and visa fee, and the allowance of 100 USD per day for each person.

NOTE

1. If delays occur due to the fault of either party involved, then any extra cost shall be borne by the party at fault

2. The Buyer is responsible for providing continuous supply of quality electricity for the duration of the installation, commissioning and test running, which must be available prior to the arrival of technicians from the Manufacturer.

SAMPLES

Sufficient quantity of product samples must be sent by Customers to Manufacturer within 15 days after order confirmation for technical clarification. Delays in sending the required samples may affect the delivery schedule of the machines, of which the Manufacturer bears no responsibility for the cost of sending the samples is at Customer's charge.

GUARANTEES

√ The guarantee covers the replacement f.o.c. of the parts that are comprised in the supply and those acknowledged to bear manufacturing faults or are materials that contribute to the incorrect function of the machine

√ Lilan guarantees the products supplied for a 12-month period as of from the date of the startup but however, not more than 18 months from the date of the relative invoice.

√ As for the electrical and electronic parts, the guarantee lasts for 6 months from the startup date but however, not more than 9 months from the date of the relative invoice.

√ Merchandise that is supplied under guarantee will be delivered with pre-paid freight and packaging

√ Other relevant guarantees kindly see the operation and appliance manuals sent with equipment.

Note: All the accurate technical data should be confirmed in the meantime contract is confirmed.

 

WANT TO WORK WITH US?